Gia Bao gives you absolute peace of mind because of the flexible return policy applied to all products. Gia Bao ensures that your product is fully intact, with the information described and displayed on the website.
Case 1: You can completely exchange or return the product without any cost in the following cases:
- The product does not match the reference code, specifications, quality, and quantity described in the invoice.
- Products with signs of damage and technical errors caused by the manufacturer that cannot be handled under warranty.
- The product is broken or damaged during transportation.
- The product is not as in the invoice (due to a mistake from Gia Bao).
Case 2: You are not allowed to exchange or return the product in the following cases:
- The product is broken or damaged due to the customer's fault.
- The product is no longer complete or intact in terms of stamps, papers, and accessories.
- The product is deformed, waterlogged, and damaged due to your storage error.
For more information, don't hesitate to contact hotline 1900 866 658 (ext 4) or email: email@example.com for answers.